1. General Policy
All purchases made on ViralSort are final and non-refundable, including:
- Monthly and yearly subscription fees
- Plan upgrades or downgrades
- Repeat purchases to reset usage limits
- Partial use of services
- Change of mind or dissatisfaction after use
Once payment is successfully processed via Stripe, Inc., we are unable to issue a refund, reversal, or credit.
2. Duplicate or Accidental Charges
If you believe you have been wrongfully charged more than once or have made an accidental payment, please contact our support team within 7 days of the transaction. If verified, we will issue a refund for the duplicate or mistaken charge.
3. Technical Issues
We do not offer refunds for temporary technical issues unless:
- The issue is caused directly by our system
- It significantly prevents access to the purchased features
- Our support team is unable to resolve it within a reasonable timeframe
Refunds under this condition are subject to our review and approval.
4. Free Trials
If you are on a free trial, you may cancel at any time before the trial period ends to avoid being charged. Once the trial converts to a paid plan, the transaction becomes non-refundable.
5. Immediate Billing
If you purchase a plan without a free trial, you will be charged immediately upon subscribing. No refund will be issued under any circumstances, including:
- Accidental subscription
- Change of mind
- Dissatisfaction after purchase
6. Chargebacks
Filing a chargeback or payment dispute without contacting us first may result in suspension or a permanent ban from the platform. We encourage users to resolve billing issues through our support channel before escalating through your payment provider.
7. Contact for Billing Issues
If you believe you are eligible for a refund under exceptional circumstances, please contact us at:
Email: support@viralsort.com
Website: www.viralsort.com
Our team will respond within 2 to 3 business days. Please include:
- The email address used for registration
- A brief description of the issue
- The date and amount of the transaction